TrueForge Supply is an independent Australian supplier committed to delivering professional service and providing Australian businesses with high-quality goods at competitive pricing. We operate ethically, transparently, and in full compliance with the Australian Consumer Law (ACL), the Australian Consumer Law and Fair Trading Act 2012 (Vic), and the Competition and Consumer Act 2010.

Product Quality & Consumer Rights
TrueForge Supply stands behind the quality of the products we distribute. In accordance with applicable consumer laws, we will provide a refund, replacement, or credit for products that are demonstrated to be defective, provided the defect was not caused by misuse, improper handling, or use inconsistent with the product’s intended purpose.

Safety & Liability Disclaimer
TrueForge Supply supplies low-risk and industry-standard goods. While we take care to provide accurate product information, we do not accept liability for injuries, damage, or loss arising from improper, unsafe, or unintended use of any product. Users are responsible for ensuring all products are used in accordance with manufacturer instructions, safety guidelines, and relevant workplace requirements.

Operational Adjustments & Updates
Due to changes in manufacturing costs, supply chains, shipping conditions, or other factors affecting operations, aspects of our service—including pricing, availability, delivery times, and product ranges—may change. Any such updates will be communicated transparently through our website and / or directly by your sales representative.

FAQ:

What if I need products that are not listed?

If you require items that do not appear in our catalog, please contact us directly. In most cases, we can source and supply additional products through our partner manufacturers and suppliers. Availability may vary depending on supplier stock and lead times.

When can I expect to receive my order?

TrueForge Supply aims to provide same-day delivery for in-stock items within our service area.
Delivery timeframes may vary where:

orders are placed late in the business day,
products are out of stock or on backorder, or
operational or logistical delays occur.

If an item is on backorder, your sales representative will advise you of an estimated restock timeframe, which typically ranges up to one week depending on the supplier.

Can my order be posted or shipped?

Yes, TrueForge Supply provides local delivery, Postal shipping and courier services as well.

How far will TrueForge Supply travel for deliveries?

We currently deliver within a 20 km radius of our base of operations, predominantly servicing Melbourne’s Western Suburbs. Service areas may expand over time.

Is delivery free?

Delivery is free for orders of $150 or more.
Orders under $150 incur a $20 delivery fee. Delivery fees and pricing structures may be reviewed and adjusted as the business grows.

How do I place an order?

Orders may be placed directly through our website. Alternatively, clients may contact their designated sales representative, who can process the order on their behalf.

Does TrueForge Supply offer Trade Credit (payment terms)?

At this time, TrueForge Supply does not extend trade credit or delayed payment terms. All orders must be paid in full prior to dispatch or delivery.

What payment methods does TrueForge Supply accept?

TrueForge Supply processes online payments securely through Stripe, which accepts major payment methods including credit cards, debit cards and other supported digital payment options.

We also offer the option of a Prepaid Trade Account, allowing clients to maintain a pre-funded balance (typically between $1,000 and $100,000) for future purchases. Orders placed will be deducted from the available balance, and any remaining unused funds may be refunded upon request, subject to standard verification procedures.

Still have questions?

trueforgesupply@gmail.com

0450 315 155